Complaint

I bought a bed in 04/12/2013 and I was forced to pay before time. Then the bad was not of a good quality. I told them to sort it out because I won't pay . It took them more than a year to pick it up. They gave me a cheaper one and I asked if its a replacement or loan? But they didn't have an answer and they told me that they will call me when the manager is around. It took them another year to get a manager, now the manager say I must pay all the money before I get the bad and threatened to hand me over. His attitude sucked.I bought that bed in 2013 and now its 2016 why am I punished for Lewis mistakes? Is it a sin to buy from Lewis? Are there no amicable ways to solve problems? I was even prepared to buy the cheaper bed cash. I dont think I want the bed anymore it just a nightmare. My name has been listed at the credit bereu all for a mistake done by Lewis store Trompsburg. I even bought a new bed as we speak