Complain against Lewis store in Kraaifontein - 105

Dear Ambudsman, We bought a bed cash at Lewis Stores in Kraaifontein on 12October 2024.

The bed was delivered at our house on 12 October 2024 The bed is saggy and torn, we reported the matter at Lewis Stores. They advised us that we cant get refund as 7 days has passed as we told them we no longer want their product we want refund. For it means their bed had a fault as there is no bed that can last for less than a month in terms of its durability.

We asked them about the 1 year guarantee that is stated at their returns/refund policy which states *" *Defective Goods – One Year Guarantee If during the first 6 months after your purchase, you discover that your goods are defective or faulty, please contact your branch. We will collect the goods at our expense and at your election, repair or replace the goods or refund you. This is in line with the first 6 month statutory warranty period in terms of the Consumer Protection Act of 2008 (the CPA)."** they told us it only applies on credit we asked where is it written that it only applies on credit we couldn't get an answer.

Please intervene as we are treated unfairly by Lewis Stores as their customers. We are very inconvenienced as we now sleeping on the floor.

We spoke to one of their managers by the Xoliswa, she asked us to bring the bank statement so that they can refund us,but when we came back to the store she told us straight that we will not get our money back.