Complain

I bought a fridge cash on the 27th of November 2020 at Lewis Benoni princess shop number 49, but I only started using the the fridge 3 weeks back it's giving me problems the top left side of the fridge makes a lot of ice and the setting is on 2. I reported the matter to the store and I am not assisted the guy with the Name called Elia Xaba from the store He talked to me very rude telling me that they will come and fix it when it has a guarantee of a year and also, how can they fix something that is not even 6 months old, what are you guys talking about when you say your products have a guarantee. I don't want the fridge to be fixed I want a new one, cause if you guys start fixing it now it means that I'll have to fix it till forever. I am not sure if this is the right way to treat customers.