Complain

Good day,

To whom it may concern. My name is Frances Mkhonza, towards the end of February this year 2022 i purchased a washing machine and other appliances on credit from Lewis Protea Glen.

About 3 weeks ago the washing machine started giving problems by leak water from somewhere underneath then when you select programs the machine does not pulsate.

I called the store where I purchased the washing and yesterday the technicians when to check what the problem could be and found that tve issue was the PC board.

They called to advise that the will come and replace the PC board immediately i refused and told them i want a new machine because its less than 4 months and i already have technical issues with the machine.

I then called the store and tge guy i spoke to said he will speak to his manager and get back to him.

Today I called the store and spoke to tge guy again can't remember his name he tells me that his manager says Lewis CPA states that they only do exchange within 7 days of purchase if its over 7 days the do repairs.

Ive asked to speak to his manager to no availe to i need this matter sorted out as i wont settle for a new machine to be fixed.

Your speedy response will be highly appreciated.

Regards, Frances Mkhonza ***