MT
Magdaline T

1 reviews | Active since Jun 2020

30 Jun 2020, 11:59

Come back tomorrow furniture

Good day

I bought a bed and a wardrobe back in April 2016. The wardrobe broke after 2 months (June 2016) and because it was still under warranty I reported it. The 1st person whom was assisting me when I reported it was Rebecca. They then sent a person to come fix it after some time by the name of Zito, who then made things worse. I then sent a letter to the head office reporting about the matter, they then told me that I must put in an insurance claim which was repudiated because the time had passed. I then spoke to Zama who even came to my house and saw the situation, she called their offices to tell them to give me a new wardrobe and still they did not. I have even spoke with the manager there whom i have forgotten her name but i still haven't received any help. All this happened when my wardrobe was still under warranty and now we are on 2020, my case is still not resolved. Hello Peter please help me to expose these people from Lewis Store in Roodepoort.

0
Replies (2)
Lewis Stores
Lewis Stores's reply01 Jul 2020, 08:40
Official
We acknowledge and are in receipt of the complaint/enquiry, and are in the process of investigating the matter.
 
 Our reference number is: 683264
Lewis Stores
Lewis Stores's reply01 Jul 2020, 11:32
Official
Dear Sir/Madam,

Please be advised this matter has been amicably resolved

Yours faithfully,

Lewis Stores