Club charged and I never signed up

When I signed up to buy beds at Lewis, I refuse to sign up to be part of the Lewis club. I noticed on one statement R125 charged for a club and on another one R50. I don't have all the statements since August. I called Lewis head office end of December. Spoke to a gentleman. Told him that I never signed up and asked that he reimburse me. He cancelled the club and never called me back. I wrote to Lewis stores after two weeks of no response I threatened to complain on social media and asked for all statements to be sent to for every month since I joined Lewis and for an apology letter from Lewis Roodepoort manager. I received an email from Lewis' with no apology, no statements, no reason why I was charged club fares without my consent. The sender said that they will pay R25 in my bank account, Lewis don't even have my bank account. I'm upset that Lewis Roodepoort and head office treats us like this. The person who wrote the email to me didn't acknowledge my complaint or the fact that ***** was committed by charging things to my name which I didn't give permission for and nobody came back. Not even the guy who deactivated the account. Please don't treat a paying customer with disrespe