Clients treatment

I bought a washing machine at Hendrina Lewis Store.The machine was under warranty.Just a few weeks before the warranty expired the machine started licking.I then notified the manager in Hendrina and he promised that they will fix the problem.A week ended without him contacting me about how he was going to assist me ,I called him he still promised he will take care of the matter.I then called the care Line at Lewis and was still promised my issue will be sorted as they will filter my complaint down to the manager.<br> <br> Months passed without any help from Lewis.I called numerous times without getting any assistance but promises that were never fulfilled. After that the manager at Hendrina told me that my warranty did not cover the pipe that was licking,that was after months of him promising to get his people to fix the same pipe.I got tired of his lies and ended up finding someone to assist me and actually paying that person.And I then closed my account with Lewis because they are only happy when you purchase and never there when you need help.I am still angry about how I was treated by your manager and your people who are supposed to be taking clients complains.