1 reviews | Active since Dec 2016

09 Jan 2017, 12:50

Claim

<p>I bought a laptop at Lewis about 5 months ago. The laptop is insured as it bought through an account. It was then ****** on the night of October 19, 2016. I opened the case with police and brought the matter to Lewis the following. Lewis declined my claim, stating that my statement lacked details on how the laptop was ******. I then applead their decision and have not been responded to. should i continue paying for something i no longer have?? whats the point of having an insurance??</p>

0
Replies (4)
Lewis Stores
Lewis Stores's reply09 Jan 2017, 13:20
Official

We acknowledge and are in receipt of the complaint / enquiry, and we are in the process of investigating the matter.

Our reference number is: 560670

's update19 Jan 2017, 14:33
Reviewer Update

Even now i havent got response from Lewis, they keep saying the signature doesnt correspond, but i have to pay something that i dont have, whilst im paying the insurence. i am dissapointed at Lewis

's update27 Jan 2017, 11:09
Reviewer Update

Thank you for your prompt response to this matter, my case has been solved..Thank you Lewis Management

Lewis Stores
Lewis Stores's reply30 Jan 2017, 08:00
Official

Please be advised that this matter has been resolved amicably

Thank you for the positive response