CHEATED YET AGAIN

Last week I wrote this review:

"CHEATED OUT OF MY MONEY

Last year I purchased some goods at Beares (Lewis group of stores) in Quagga Centre. Earlier this year I ran into serious financial problems and they threatened to take my goods away after my account went into ONE month of arrears. I was made to feel harassed and uncomfortable and they fetched me at my work place and made me sign a debit order form. I have been querying that my debit order be cancelled and I be refunded the debits for September, October and November. I joined a debt restructuring program so that I can better plan my finances and Lewis is no longer supposed to debit my account. I have visited my bank and they have told me that I cant reverse the money as the debit type is AEDO. I visited the Lewis store in Atteridgeville in September and was turned away. They told me I should visit the store where I made the purchase if I wanted my money back. I then went to the Beares store at Quagga centre – where the purchase was made – and I went to enquire. They told me that they will not refund me my money but they will cancel the debit order. This has not been done. The staff in store say they cannot assist me, only the head office can, but I have no information whatsoever about this office. This debit is inteferring with my finances very negatively and I am trying by all means to get my matters in order, with no success. I need this money to be refunded urgently."

I specifically requested this debit order be cancelled along with the refund. The money was refunded but I was debited YET AGAIN, this time halfway through the month.

I am the one whose incurs all these bank charges and has debits bounce. I am the one who must run after these *********** people over again. I want an IMMEDIATE refund as well as refund for all the bank charges I incurred for these debits. This is totally unacceptable!

This debit order is NO LONGER AUTHORIZED - it MUST be cancelled!