Bul**** by Lewis Theunissen

A few Years ago my now husband bought a few items at Lewis stores in Theunissen. He paid off his account but before doing that he went to see them and explained that the bed he bought was broken. They promised to replace it and never did. He then open another account and paid some of it off then he was retrenched. I myself took the docs to them and they told me they would deal with it we don't have to worry further as he does have insurance. around 6 mnths later they came to my work and harassed me as we are not paying. I explained to them about the retrenchment and docs I have given in. Later that day they came to my home and demanded the docs that i "claim" i had. i was in such shock i gave them my originals. They also told us that we needed to pay R600 - R800 i am not sure of the amount as the insurance will not payout without that amount being paid. i paid them in cash and a few weeks later i was told the same thing. they need an amount to be paid. again i paid and shortly after we were placed under debt review. i did not want Lewis placed under debt review as it was supposed to be covered by the insurance they promised. but the attorney stated that it was part of our debt and had to be done. Not long after that they contacted us again and we explained everything again. We even stated that the item had been ****** when our home was burglarised. Again they come with the same issue of payment for the insurance which we had already done twice. We gave them case numbers etc. still no joy. Since the debt review process was not helping my financial situation i decided to cancel it and try to clear my name. we did not here from them again until a few days ago, I have now received several calls from Lewis stating that we have been handed over to an attorney. Why is behaviour and bullying like this allowed. We are just trying to clear our name and get our debts paid. i did everything they asked me to do. What is their part? why have they not made a claim as per the promises made. what will it take to get this resolved