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AJ
ASHLEY J

1 reviews | Active since Dec 2016

26 Aug 2017, 17:02

broken fridge

i bought a russel hobbs fridge at kimberley Church street Lewis store in Sept 2014. i only recieved the fridge in December 2014. in January 2016 the fridge stopped working, less then 16months after i purchased and paid of the product. up till today im sitting with a beautifull two door fridge at home, but unable to use it or switch it on. for more then one year now. i reported it to the store immediately but no one working there seem to be bothered about it.

0
Replies (3)
Lewis Stores
Lewis Stores's reply28 Aug 2017, 08:41
Official

We acknowledge and are in receipt of the complaint / enquiry, and we are in the process of investigating the matter.

Our reference number is: 577253

Best regards,

Lewis Stores
Lewis Stores's reply15 Sept 2017, 08:14
Official

Please be advised that the matter has been resolved amicably.

Best regards,

AJ
ASHLEY J's update03 Jan 2018, 10:42
Reviewer Update
i want to thank the platform that hellopeter has created and also finally helped me in getting the service that took Lewis store more then a year to do on their own. after i left my complaint/review about Lewis store they contacted me within a week. it took them from the date of my review at least two weeks to sort the whole issue out. i just don't understand why they couldn't have done it on their own quicker. I certainly realized that i received the quick service because of the bad review i left here and not because Lewis store are quick in helping out their customers.They just responded to something that i have been complaining about for more then 12 months. Thus my thanks goes to hellopeter, 5 stars