Breaking of contract, little to no customer service

So i bought a laptop less than a year ago round about November 2025 and it strated giving software problems, so then I asked for a refund while I was still in the 6 month period for a refund... Then they kept making excuses for it's not allowed for some reason, and then it went over the 6 month period and therefore I cannot refund the Laptop anymore.. So i decided to not make a big scene about the refund and so the a manager said i can send it in for repairs instead of a refund as it is still under warranty, so I then send the laptop in for repairs July 20th 2026 now I've been waiting for almost 2 month's for my laptop. Still no feedback or information on what's going on.

This is really frustrating, I need the laptop for my studies and work etc. Also keep in mind, I'm still paying for this laptop that I CAN'T use.

Safe to say, just save up and buy something cash, other than that don't do credit at Lewis.. You won't get a refund