pP
pieter P

1 reviews | Active since Apr 2017

17 May 2017, 21:12

Beware of Shopping at this store

<p>I have purchased a couch in November 2016 in March 2017 the couch broke and i went to the store to arrange for repairs. To cut all my frustration short it’s been 2 months since this issue has been resolved. I have myself & my wife & 3-year daughter and 2-month-old son sitting on the floor for 2 months, I paid for a couch cash 11000 and still I’m sitting with nothing. The couch has been replaced 3 times and every set they bring is broken. I suggested I will pay more in if I choose a different couch as the current one’s quality is very poor or refund my money or bring me a couch that’s not broken. BUT the managers have decided not to assist with any regard & keeps on saying that I must receive the original couch that I bought ………… they all broken???????. People that reads these blogs BE WARNED DON’T WASTE YOUR MONEY ON THIS ESTABLISHMENT. I have been phoning and phoning and phoning but no one will help me at this stage I have no furniture in my house and spend all this money for what ……FOR WHAT LEWIS FOR WHAT?????</p>

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Replies (2)
Lewis Stores
Lewis Stores's reply18 May 2017, 09:07
Official

We acknowledge and are in receipt of the complaint / enquiry, and we are in the process of investigating the matter.

Our reference number is: 570067

Lewis Stores
Lewis Stores's reply22 May 2017, 15:34
Official

please be advised that the matter has been resolved amicably.