********* BEHAVIOUR NOT TO BE TRUSTED

PATHETIC, ********* SERVICE FROM BEARES FURNITURE CHURCH STREET PIETERMARITZBURG. I had 2 accounts with Beares as I bought 2 fridges on different days. I had 2 debits going off my bank account and from March 2024 to December 2024 the debit orders were split to both accounts. However, in January 2025 THEIR ACCOUNTS DEPARTMENT MESSED UP MY ACCOUNT as they took both debit orders and credited my 1 account thus my other account went into arrears. I only found out about this in October 2025 when they phoned to say my account is in arrears and I was shocked as I know that 2 debits go off my bank account every month. When I went into the Church Street branch to query my account, I was told that they had made an error and put both debits to the one account, so the one account is paid up and the other is in arrears. Today I phoned for a settlement balance and was SHOCKED to hear that my balance is now R25000. I purchased for R22000. I paid 10 instalments totally R12700, but my account is now R25000 due to their MISTAKE.

As I was reading the Hello Peter reviews, I read about another lady Beverley B who had the same problem as me in 2019. I wonder if Lewis is purposely putting our accounts in arrears as this lady had a problem in 2019 and 6 years later, I am having the same problem with them. Surely their accounts people should have knowledge about working in a finance department. Are they this DUMB to keep making the same mistake? Also Why did they not pick up earlier that my account is in arrears they only phoned me 10 months later to say my account is in arrears. They now harassing me with SMS about my account being in arrears instead of them taking responsibility for messing up my credit report. Strange that for 10 months they kept quiet. Did they want the interest to accumulate on my account? After what they did to me I will never TRUST them again.

I purchased my couch from Russell's on a 6-month account with no problem at all I will continue buying my furniture from Russell's as they are TRUSTWORTHY.

I WILL NEVER EVER IN MY ENTIRE LIFE GO BACK TO ANY OF THE LEWIS STORES EVER AGAIN.