Bed broken

Was at the lewis store in Claremont on tge 27th of july 2017, to log a query for my bed that is broken. Until this day(11 november 2017) no reply regarding my bed, called in more than 10 times but still no feedback. I have told them that i wont be making any paymentsbecause they still haven't resolved my issue. I am very upset with the service i got from this store....I spoke to irene from the complaints department.s he said that she will resolve the issue but haant brought anything back regarding my issue. Very disappointed in the service at lewis