Bears furniture store very poor services

I am writing this review to you after many attempts to resolve my issue or problem that I have with my fridge purchased at Worcester Bears last year August 2020. I will summarise the problem from the beginning for you to understand how I came to a decision currently taking. July 2021 I reported my fridge at Bears that it was making a loud noise coming from the deep freezer ‘ noise sound like a helicopter’ they said it was the cooling fan, they told the technicians to fetch it and came back after a week fix. August 2021 fridge was not cooling inside then they sent a technician again to fetch the fridge, It was fixed and brought back after 4 days they never told me what was the problem the second time around . 03 September 2021 I reported the fridge to bears for the third time that the fridge was totally dead both deep freezer and normal fridge side was warm , they picked it up on Tuesday the 7 September 2021 until today we are without a fridge.

I made it clear at first that I don’t want that fridge anymore. It is not reliable and inconvenience my life. When I reported my fridge for the first and second time my fridge was still under 1 year guarantee, I suggested to the store manager that there is two ways out of this, a new fridge or my money back. Today I got a call from the store manager that they will loan me a fridge because they are waiting for the parts that they ordered for the fridge for 2 weeks apparently is a compressor . This is pure undermining a customer. I hope I get much better assistance from you. I believe that you are the Area Manager and you will assist ASAP as I am almost 4 weeks without a fridge and it makes life difficult. I am clarifying it to your also Mem that I don’t want that fridge back in my house. I have already contacted my legal advisor regarding this matter, I am willing to go to court for my consumer rights.