Beares Alberton store

I have an account with Lewis group ( Beares Alberton to be specific). I bought 2 beds on credit in August 2025. In September I made a complaint that I wasn't satisfied with the quality of the queen bed because the bed already had a sag on the side where I sleep. I weigh less then 80 kg's by the way. Complaint was logged , my installment went off as I waited for my complaint to be addressed. I was then contacted and asked to send 5 pictures of the bed as well as the serial number of the bed, which I did in September. October nothing happened so I didn't pay, November still nothing happened so again I didn't pay the installment. On the 5th of December the driver came to my house and told me they are here to repossess the beds because of non payment. My complaint about the quality of the bed was never sorted out. No one from Beares contacted me to tell me about a default as per the credit contract. There was no court order in place. Driver just came and told me to either give him cash or surrender the beds. 🤔 Is this how things are done because that's not what the credit contract says. I was given a second hand bad for 12k and Beares refuses to address my complaint but sent their driver to my house to repossess the beds or take cash from me