BASE COMPLAIN

I bought a bed cash on the 10th Sep 2023 within 3 months the base was making funny sounds, I called Lewis Atteridgeville to alert them about the problem and they promised to fix it, since then I've been following them around to find out how far they are with my claim and everytime they promise me lies and that my base will be replace hence the bed has warranty. Nicholas who deals with the claims there told me I'd get a new base after 2 months but now it's going to 3 months, no one is telling me anything, I WhatsApped him last week to a number he gave me to communicate with him and he blueticked me, I'm so angry now I've ran out of patience because I don't owe Lewis a cent but they are failing and selling me dreams. Please don't ever buy a bed at Lewis hence they have horrible service.