Banking details

I am utterly disappointed with Lewis. My mother has an account with the store and I am assisting her with the payments.

I called the contact centre requesting Lewis' banking details, as I do not have a Lewis store near me. The agent stated that she is not authorized to send me those banking details, but gave me a ref number I could use to make payments at Shoprite or Pick and Pay. I agreed to that, as I have Shoprite near my house. 05 September I went to Shoprite to pay and I was told the ref number is wrong. As it was already after 16h00, I contacted Lewis contact centre again 06 Sept 2022 to get the correct ref number. I was given the same ref number again. Still not provided banking details.

I called the store that my mother has an account with, for assistance, I was told they will come to collect the money at my house, I turned down that offer, based on the number of ****s happening in SA. I then went to Pick and Pay today 07 Sept 2022 and i am told the ref number is not valid.

All I want is to pay the account that is outstanding on my mother's name.

The account is overdue, as the first payment was supposed to be 01 Sept. I simply want to make the payment.