1 reviews | Active since Jul 2016

11 Dec 2016, 13:13

Badly designed lounge product

<p>Badly designed Lounge Product</p> <p>Do not buy any lounge product from a Lewis furniture store . You are getting the quality that you are paying for. CHEAP, CHEAP, CHEAP !!!</p> <p> About November 2015, I bought a lounge suite from Lewis in Pretoria North. Within 2 months the one double seater couchs’ armrest snapped right through and one spring from the seat already snapped out of place. I called them, as the lounge set was still under warranty and after struggling to get them to come at a prearranged time, they eventual replaced it with another one.</p> <p>The quality of the set is rather poor, it looks like it’s been built by someone who had a one hour deadline to complete a grade 4 woodwork school project.</p> <p>Now the other double seaters frame is falling apart, after investigation it seems that all the nails pulled out from their mounting blocks.</p> <p>It cost me a total of R7000 and I got the same worth in quality.</p> <p>If you want quality rather go to any of Lewis’s competitors or insist that you get a three-year warranty on their lounge products.</p>

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Replies (3)
Lewis Stores
Lewis Stores's reply12 Dec 2016, 08:28
Official

We acknowledge and are in receipt of the complaint / enquiry, and we are in the process of investigating the matter.

Our reference number is: 559258

's update13 Dec 2016, 13:58
Reviewer Update

Update: I would like to thank Sadia and Mr Stander for the prompt and professional assistance in dealing with this complaint, also thanks for the arrangements regarding my complaint.

Lewis Stores
Lewis Stores's reply14 Dec 2016, 09:20
Official

Please be advised that this matter have been resolved amicably