Bad services

<p>I have an account with Lewis witch I pay insurance I had a stroke on the 28 April my doctor gave me a letter to submit to them the letter was given to the branch manager at Boksburg after two weeks my mom went to the shop to find out they said they will call that afternoon witch never happens i called head office they say they never received anything I was escort to the branch the lady said she will fax it now after another week no responds I call the branch on the 3 of June the lady said she will call me in 10 min but she never did another lady call she said she was the regional manager she was so rude and ask is it her problem I am sick she will attend to the matter when she has time I have made endless calls to Lewis stores with no feedback I was insulted b this so called regional manager my health is even more affected I can't understand how people like that get away with this I am under treatment witch is not helping due to this stress the lady even drop the call on me her last words was that she need to take lunch I have never came across such service in my life. This is bad </p>