1 reviews | Active since Oct 2016
BAD SERVICE/REFUSING TO PAY OUT INSURANCE
<p>I bought a tv with Lewis earlier this year,and in September the tv fell accidentally on a break in attempt the tv fell and lost power.Lewis asked that I bring it in for a qoute for repairs,after several weeks of complaints and rude responses from their employees.I decided to call head office to do a follow up only to be told that the claom was rejected because they found ****roaches in the tv,This is lies because we don't have any ****roaches in our house the place is fumigated every month,they kept my tv in their stores for over 4days before sending it in for qoutes.So obviously if it now has ****roaches it got them from their stores,they just want to find a reason to not pay out and I will definitely not be paying for this tv,the tv got damaged because it accidentally fell not because of "non existing"****roaches and it was specifically stated in my affidavit!!</p>
We acknowledge and are in receipt of the complaint / enquiry, and we are in the process of investigating the matter.
Our reference number is: 556130
We acknowledge and are in receipt of the complaint / enquiry, and we are in the process of investigating the matter.
Our reference number is: 556130
Matter has been resolved.
Matter has been resolved.
Thank you to sadia from head office who handled my query with professionalms and assured me she'll get to the bottom of it,which she did.I received a new tv the following day and I'm now a happy customer.
Thank you to sadia from head office who handled my query with professionalms and assured me she'll get to the bottom of it,which she did.I received a new tv the following day and I'm now a happy customer.
