SM
Sinazo M

1 reviews | Active since Oct 2016

28 Oct 2016, 11:28

BAD SERVICE/REFUSING TO PAY OUT INSURANCE

<p>I bought a tv with Lewis earlier this year,and in September the tv fell accidentally on a break in attempt the tv fell and lost power.Lewis asked that I bring it in for a qoute for repairs,after several weeks of complaints and rude responses from their employees.I decided to call head office to do a follow up only to be told that the claom was rejected because they found ****roaches in the tv,This is lies because we don't have any ****roaches in our house the place is fumigated every month,they kept my tv in their stores for over 4days before sending it in for qoutes.So obviously if it now has ****roaches it got them from their stores,they just want to find a reason to not pay out and I will definitely not be paying for this tv,the tv got damaged because it accidentally fell not because of "non existing"****roaches and it was specifically stated in my affidavit!!</p>

0
Replies (3)
Lewis Stores
Lewis Stores's reply28 Oct 2016, 11:55
Official

We acknowledge and are in receipt of the complaint / enquiry, and we are in the process of investigating the matter.

Our reference number is: 556130

Lewis Stores
Lewis Stores's reply31 Oct 2016, 11:32
Official

Matter has been resolved.

SM
Sinazo M's update31 Oct 2016, 13:57
Reviewer Update

Thank you to sadia from head office who handled my query with professionalms and assured me she'll get to the bottom of it,which she did.I received a new tv the following day and I'm now a happy customer.