Bad service never pleases

Hi I bought couches and bed for ma mom almost a year ago, within two weeks one of thee recliners didn't work well. I reported to thee branch telephonically and in person. Was then advised to go to thee nearest branch as the goods where delivered to another town. By end of Jan this year thy were suppose to send someone which never happened. MA question is since it's insurance depleted and only running on insurance or maintenance warranty, would it be possible to cancel only couches contract or choose new ones?