Bad service - Lewis Jane Furse

Good day,

I would like to express the bad service I received from Jane Furse Lewis. Here is how it started, They've debited my account twice the actually amount on Thursday 27th Jan 2023 I called the branch to make follow up and request a refund to allow other debit others to go through little did I know that my debit orders would definitely bounce.

I called and spoke to one lady(couldn't get her name) in Anycase I stated my case and she asked me to give her my number so that she could call me back after few minutes. Few minutes became 2 hours then I decide to call them back this time around I got a lady called Fentse who couldn't help me. I could beleive my eyes when she told me there is nothing she can do, I asked to speak to someone who has capabilities, abilities and passion to assist but she told me that her manage is still in a meeting. Guess what, the meeting according to me is still on because no one bothered to call me back, my debit orders bounced, I called them more than three times on friday with no luck- They were probably just dancing to the ringtone there was no answer.

This morning I called but still there is no answer. Kindly advise what kind of service is this? What do I need to done to be seen as a customer??

Regards ME Phala