Bad service is all they know

I bought a few furnitures from the pritchard street branch,firstly it was an issue to get hold of them to get them to deliver the goods after my credit application was approved(But Lewis advertises on all their vehicles same day delivery). The wall unit was in a bad state upon arrival.The trouble and hassle i had to go through to get it exchanged was somewhat horrifying.It took three weeks to get them to exchange it.Never getting hold of the branch i ended up pleading with Randfontein branch to assist but to no avail as well.All useless and not helpful.I then laid a complaint at head office and the unit was exchanged.The second unit was okay but after a month the corners started pulling apart and it looked bad.So again i went through the hassle to get them to exchange the unit again Now they exchanged the unit after numerous calls and emails and threats with the ombudsman.But this unit is badly damaged,worse than the second or first one.Has deep scratches,the one bottom corner is chipped,deep ugly scratches on the bottom front.I called head office again with numerous tries and eventually the person dealing with my complaint called me back and i told him about the unit that needs to be exchanged again His response was he will enquire with senior management about the third exchsnge. Lewis stores,if i wanted to buy damaged goods,of which i am paying dearly alot of money every month,i could have gone to a pawn shop and purchase the same quality goods at a quarter of the price.But i want to be proud of my home,being a single guy,with decent furniture and all,thats why i decided to buy new.So i can be proud of my things i work for very hard.I am now very dissapointed,angry,frustrated and regret buying from Lewis stores