Bad service from a manager

Very bad customer service from the store manager in your Tsolo branch.

I went to buy a kitchen unit on your store on Thursday morning. A shop assistant helped me get what I needed. Proceded to make a payment and was promised that they will deliver same day when their car comes back from other deliveries. Thursday passed no delivery. I called the shop assistant on Friday wanting an update, turns out she is off and advised me to contact the store manager. I did that and he told me they are preparing for my delivery. Friday went by no update no delivery. Saturday morning shop assistant called me and told they will deliver, I put all my plans aside because I am waiting for a delivery. After 12 I called the store and requested to speak with the manager who told me the same thing that he told me yesterday that they are preparing for delivery . Hell broke loose because this man is blatantly lying to me again. I asked him why didn't he tell me the truth yesterday that they didn't have the item in stock so they had to source somewhere else. As the manager if he can't treat customers right why is he even there. He didn't even apologize he kept on saying I must fix the tone of my voice, how can I? When I put everything on hold waiting on them? He dropped the phone on me and did not pick up when I call again. It's 15min before their closing time and I'm still not certain whether I will get my delivery or not.

Please teach your staff about customer service. If the manager have no idea on how to treat the people who bring them their business then who will?

I'm so disgusted I will never set my foot to a Lewis store again