Bad Service

My brother had purchased a lounge set in 2017, just after the guarantee expires the lounge set started peeling, we paid R21000.00 with no slip, upon going to the store on numerous occasions there was nothing they could do to assist. There product guarantee states When you buy at Lewis Stores, you can be sure you’re buying the highest quality. How is this justified? when he approached the Durban branch they told him there was nothing they could do, what sort of customer service is that? is this how you take care of your customers? I will never advise anyone to buy from Lewis.