Bad service

Hi I'm Nokuyolo Lurwengu, bought some items at lewis matatiele store on 4th September 2020. The items were delivered same day upon delivery we then realized that the neptune kitchen we bought is too small for our kitchen we then went back to the store to upgrade the kitchen to grander M2 black and bought this kitchen on 5 September 2020, we were told that the kitchen is not on stock at the moment we didn't mind to wait. We paid and they came to collect the first kitchen which is neptune on the 7 September 2020.

We then received a call on the 16 October 2020 that the kitchen have arrived in store we will get our delivery, ive been calling given the stories that the car is out of town or it went for service. Later I was then told that on the system it shows that the delivery was made for my kitchen and the lady knows that I've never received the delivery. I was then told to write an affidavit that I've never received the kitchen, I did that and there was no progress of getting the kitchen being told stories of waiting for authorisation.

I then called their support service ***number to lodge a complaint on 05 November 2020 given reference number 697610 up to now never received any feedback regarding my complaint. When you call you will be told the agent dealing with your query is busy on the line.. Leave your numbers but they will never call you back.

I need help about this matter I can't let my R14 000 to just vanish like that.