Bad Service delivery

To whom this may concern I have purchased a woredrobe from Lewis store parrow branch on the 30/10/2020. Even though there is adverti*****t everywhere in the shop stating same day delivery I only received it after four days. The delivery was after hours at round about 7pm. The condition of the woredrobe was in a very bad state 3 handles broken and the doors had scratches. I went to the store the following day requesting a exchange where by they told me they dit not have stock and will only receive by the end of the month. I negotiated with the sales lady to take another woredrobe where by I chose one that 500 rand less. Which I also had to wait 4 days for it to be delivered and for them to take the damaged one. On the day they had to deliver the new woredrobe I was phoned by the manager of the store whom told me that the vhoucer I've received and the delivery fee should be subtracted from the 500 refund that I'm suppose to get in other words there is no refund. Whilst the store had a promotion running that a voicher should be given when your purchase is above 3500 rand and if we look at the facts my purchase would have still been above that amount which they had no right to reverse the voucher and with them not being truthful, rendering such bad survice I felt i have been more then reasonable as a matter of fact I have accommodated them instead of them accommodating me as a client I decided to cancel the deal. Which I dit on the 11/11/2020. I was told by the manager of the store that money must be collected in the store and I have to wait for them to call when they have the money where by I know that referencing a transaction is a electronic activity I went into the store the Friday where she suddenly then said they don't keep that amount of money in the store and that I should provide them with a copy of my ID and bank state. Which I dit. Its 3 weeks later and I still dit not receive my refund I have lodge a complaint to there head office in woodstock and requested my refund from them as well 2 weeks ago and I'm still waiting. Atleats I thought liaising with head office things will go quicker and that my complaint would have been handled with more seriousness and yet I'm still waiting on my refund. I have been going back and forth to the store, using my airtime to phone each visit to the store the manager dit not even talk to me or even made a efford to find a solution she will say things in the air but never talk directly to you. This far this has been a very frustrating and draining experience. And I haven't even received something as little as a apology. And I have been more then patient.