Bad Service

To :Lewis Group (Best Home and Electric) I am writing to formally lodge a complaint regarding the poor service I have experienced with Best and Home Electric. When I purchased Queen Base Set on 7 August 2025, I was assured of a cashback deal of R800 as part of your promotion. Unfortunately, despite fulfilling all requirements, the cashback has not been honoured to date. I have followed up several times with your staff, but the responses have been inconsistent and unhelpful. As a customer who made the purchase in good faith, I find this extremely disappointing and contrary to the service standards your company promotes. I kindly request that the agreed cashback be processed immediately, or that I am provided with a clear explanation, in writing, of why this deal is not being honoured. If this matter is not resolved promptly, I will have no option but to escalate it further, including seeking assistance from the relevant consumer protection authorities. I value fair business practices and trust that you will treat this matter with urgency. Please confirm receipt of this complaint and advise on the steps being taken to resolve it.