Bad Service

Worst service and experience ever!!!!! It is by exception that I write a review, but I feel the need to warn other potential customers for this totally misbehaving company, named Lewis Store in Ventersdorp. I reported a fridge that was not working and still under warranty. Instead of fixing it, they offered a new fridge. To my surprise, towards end of January after making so many follow-ups they delivered a very small/tiny fridge compared to the one we bought and I immediately called the store and they promised to collect and exchange it. There's a lady by the name of Dineo who was handling my query. She kept on promising me that the drivers will go and collect it because I'm not using the fridge as nothing can fit inside.

After almost four weeks I asked about the status… there all weekly different answers started: ‘we had a delay, the factory was closed, the drivers are not around, we are sooo busy, we have a backlog’ (still in March?) and so on and so on.

I then complained to head office because the matter was taking long and i do not have a fridge to use.

Two weeks down the line: The lady called from head office asking if they delivered a new fridge and I answered not yet. She then promised to get back to me and that was 2 weeks ago. Today the 15th April 2025 She called to say they are closing the matter because THEY CANNOT give me another fridge.

WHO ASKED them to give me another fridge because all that I wanted was to fix my old fridge because it was still under warranty that time i have reported it. Lewis Store has never heard about costumer care, communication nor planning. I asked the lady to please return my old fridge and I will fix it myself. You know what she said " Please call the store and ask if they still have it"

Stay far and wide from Lewis Store furniture company! If you want to be kind for yourself and your stress level, you better buy somewhere else!