Bad service

I am very disappionted in Lewis for sending the driver to come and collect money at my work while i am with my daughter at the hospital. I recievdd a call from my Boss saying they their to collect money. I spoke to the lady saying i will pay it today but i am not at work. This is unacceptable to do that , i even communicate saying that my banking details have changed and that i have to go into the branch to do it.