Bad service at Lewis store

Item: Lewis Stores
Rating: 1
Author: Xoliswa M

The person who sold me **** leather called Ntando is rude and treated me so badly sine I have had problems. The manager is taking a long time to address my issue. I am so frustrated at not having sofas that I pay for monthly for over 4 months to date. Each time I call i am promised a resolution and sent from pillar to post

Helpful (0)

Replies (3)

Lewis Stores's replyOfficial

20 Jul 2020, 07:12

We acknowledge and are in receipt of the complaint/ enquiry, and are in the process of investigating the matter.

Our reference number is: 685036

Lewis Stores's reply20 Jul 2020, 07:12

Official

We acknowledge and are in receipt of the complaint/ enquiry, and are in the process of investigating the matter.

Our reference number is: 685036

Lewis Stores's replyOfficial

20 Jul 2020, 15:08

Dear Sir/Madam,

Please be advised this matter has been amicably resolved.

Yours faithfully,

Lewis Stores

Lewis Stores's reply20 Jul 2020, 15:08

Official

Dear Sir/Madam,

Please be advised this matter has been amicably resolved.

Yours faithfully,

Lewis Stores

Xoliswa M's updateReviewer Update

20 Jul 2020, 15:56

Good day,

I appreciate Carol from head office, also the Regional manager whom intervened. I got the new sofas and am happy to have extra funds due to me.
Thank you Hello Peter, I will change my review accordingly.

Xoliswa M's update20 Jul 2020, 15:56

Reviewer Update