bad service and unorganised

i purchased a TV at Lewis Store and a tablet/phone, guys attempt to rob me and my bag hit against one of the stands. i then reported it to Lewis and then they said i should make a case. they then fetched the phone two months ago and on friday I went to them and they said they cannot fix it. after two months of waiting that's the news they give me. i am so upset because they did not say that i should take out insurance. tel no. ***