Bad Service

It is now two weeks they have been giving me the run around when requesting my settlement letter. The west of them all was a store manager at the chrishani mall branch who was very rude in assisting me,then got to deal with Sadika at their customer care center and I ended up requesting a manager who also couldn't assist me because they were knocking off at 13h00.

All I want is my settlement letter and I would never buy from you guys ever again because of your incompetence.