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Nomboniso N

1 reviews | Active since Mar 2015

21 Mar 2015, 11:16

Bad Service

I bought goods cash from Lewis Parow Branch Shop 7 on the 02/12/2014 and asked for the transfer to Eastern Cape King Williams Town where my family is, and we agreed upon that,they never delivered my goods on time. On the second day I received the goods the handles of the kitchen unit(R7000) broke,the doors are loose and one pc was not assembled right. I went back to King Williams Town Branch and the Manager told me that the Kitchen Unit he delivered to my place is faulty will send a new one in January but he never done that until today am very sick of Lewis service. I took the matter to the Head Office and requested a Refund they didn't come back to me yet. So today I went to Lewis Parow Branch to report this matter to the Manager that the unit that was delivered was faulty she told me that I need to find a person to fix it for me then I told her that It is not my responsibility to do that. I was very upset the Manager and the other lady were shouting at me they were so unprofessional and rude to me with no help,they didn't treat me with respect, their service is disgusting. Can you please help me get money back for the Kitchen Unit.<br> Thank you

0
Replies (1)
Lewis Stores
Lewis Stores's reply22 May 2015, 11:36
Official
Hello nowawa,

*** Please be advised that the complaint has been resolved
amicably.

Thank you for bringing this matter to our attention.

Regards,

The Lewis Group
Customer Service