Bad service

So I went to Lewis Kempton Park since Tembisa was not helpful, they promised me delivery on Thursday on my bed,fridge and microwave,this didn't happen,yesterday I waited till 13:00 ,still no delivery so I went to the store which is about 950m from my place ,I waited till 18:00 for the drivers to come back and then we had. Ameeting since I was there for most of my day since I couldn't trust them to deliver. After the meeting the store manager said they must tell.me what time they going to deliver the fridge,I asked where is the fridge since no one told me the fridge is not available, then I am told the microwave is not in a box and once again I was not told,overall Lewis employees don't understand customer service,I was at the store for almost 5 years ,no one offered me coffee or showed remorse,Thursday we had to book a hotel since the dead didn't arrive.Lewis must invest in teaching their staff and drivers about customer service.