BAD SERVICE!!

My mother bought a bed at Bedzone on the 23 January 2024.Only to discover that the store is under Lewis Stores,she was assisted by Daphney at the store situated in Benoni-Princes Avenue.She has been faithful in her monthly debit order payment,however late September the bed springs popped out almost stabbing her on her operated knee. She called the store (Daphney )where the purchase was processed to report the fault.An investigation was conducted and concluded that the bed should be replaced. It's been 2 months of being sent from pillar to post,all the while no follow up calls are made she has to be the one calling the store for an update.The whole thing has been handled very unprofessionally,whereas when they wanted the sale everything was prompt.She called the consultant,Daphney again this morning and was given an excuse of the store waiting for Head Office,what is surprising is that it is taking this long just to process a damaged product😡🤔😡