Bad service

The manager at Pritchard Street johannesburg Mike is the worst doesnt answer calls or respond to texts. I bought a gas heater that does not work I sent it bad nd they gave me another one that wasn't working even the tablet phone. I went there and we were offered the damaged one we refused. Nomsa my goodness she's perfect to be the manager she tried by all means to assist came up with solutions but the manager dragged his feet I asked to swop and get another bed instead since last month haven't received my bed nothing we still waiting for him my account was debited on the 20th but still now