Bad Service

I have been struggling with Lewis stores for months, I have forwarded an email to the customersupport but get no reply back. I need them to forward me a new statement without the Insurance and club fee, I was never explained about the insurance they just sold the expensive one to me. The insurance was cancelled by myself, a refund was done back to my Lewis account, that will make up an payment, now they keep on sending me nasty messages to pay. i even sent an email to make payment arrangements with no reply back. <br> the furnuture a bought is already broken and the bed sounds like you have been sleeping on it for years.