BAD SERVICE

I have complete utter disgust with the poorest service my fiancé and I received from Lewis stores at 1 Hibernia Street in George. We purchased on account a TV and Washing machine which has insurance on. About two weeks ago the TV had accidently broke and we took the TV to them for assistance. They sent us an sms that the TV has been sent through for a claim, no even reference number was provided. When we go to inquire about the TV my fiancé was told they still busy with the claim, but nobody can tell us exactly what is happening, whether we getting a new TV or whether the one we have will be repaired. We haven't heard anything from them ever since, they have an ' I don't care attitude and nobody cares about what's happening. It's been too long having to wait and no one can give us answers. I need somebody who I can speak to with clarity and to help get OUR TV BACK THAT WE ARE PAYING FOR. This service really sucks as no one is even getting back to us as to how far the process is our whatever they call it. I am never ever going to take anything from Lewis stores ever again. This branch SUCKS and I will not recommend anyone to buy from them. Today is the 8th August and nothing is still done.