Bad Service

We purchased Proline duo pack cellphone /tablet from Lewis Meyerton. Tablet stopped working after 10 months. Took it back on Oct 4th 2018 and never heard back. I went to see them after the 21 days to be told that repairs were rejected because screen is cracked. They dug the phone out of a drawer without its cover. It wasn't even in a box. i contacted Pinackle(the repair company) they said to send it back. no contact from Lewis again. finaly went back again to enquire. Now tablet is missing. contacted Pinackle again. Lerato Mzangwe ********** said they never got it back and had in fact rep**** to first request on 8 October that tablet repair was minimal and Lewis never responded. Sipho, manager at Lewis ducks and dives and 3 months later I still have no answers and Sipho has taken another day off. his cell no is ********** . I am at the end of my tether. We have a 2 year warranty for ALL REPAIRS.