BAD SERVICE

I have been a client with Lewis Stores for many years but have never experienced service like this in my entire life. I have provided them with a copy of my insurance early November 2014 to note on my account and delete the insurance i am being billed for. To date it has not been done. For two months the East London office fax was not working. Eventually in January 2015 I had to fax it to head office myself to note on my account. To date it has not been done. I am in the financial industry myself and I am sure that my boss would fire my if I had to give my client this kind of service. UNBELIEVABLE