DR
Dandeline R

1 reviews | Active since Jun 2015

18 Jun 2015, 12:56

BAD SERVICE

I TOOK A DOUBLE BUNK AND A FLAT SCREEN BY LEWIS STORES. FIRST WHEN I OPENED THE ACCOUNT THEY TOLD ME THEY DONT HAVE MATRESSES FOR THE BEDS SO DELIVERY WONT BE THE SAME DAY. I UNDERSTOOD AND THE BEDS WERE ONLY DELIVERED THE MONDAY EVENING. THERE WAS A PROBLEM WITH THE DOUBLE BUNKS AS THEY WERE NOT SET UP PROPERLY. THAT ALSO TOOK ANOTHER WEEK FOR THEM TO COME FIX. I WAS THEN TOLD THE TV I WANTED DID NOT HAVE A REMOTE SO I WILL GET ANOTHER ONE THAT WILL COST CHEAPER THAN THE OTHER ONE. I AGREED TO THIS. BUT TO MY SURPRISE I STILL DID NOT SIGN THE AMMENDED CONTRACT AND WHEN I CALLED IN THEY TOLD ME MY INSTALLMENT WILL BE MUCH MORE THAN I AGREED UPON. I AM VERY UNHAPPY WITH THEIR SERVICE AS I WAS GIVEN PROBLEMS FROM DAY ONE. I DID NOT EXPECT THIS FROM LEWIS STORES.

0
Replies (1)
Lewis Stores
Lewis Stores's reply25 Jun 2015, 19:21
Official
Hello dandeline,

*** Please be advised that the complaint has been resolved amicably.

We now consider this matter as closed.

Regards,

The Lewis Group
Customer Service