JM
Jacque M

1 reviews | Active since Feb 2017

27 Feb 2017, 14:31

Bad service

<p>Hi there my mom have a account at lewis store grahamstown she recently send her tablet in for repares.</p> <p>With a long fighting battle with them to replace the tablet because it cant be fixed, she just heard from them that they not going to replace it. </p> <p>My mom is a 70 year old lady that lives on her pension,,and my I add that the tabeltn is still on HP ......WHY MUST SHE STILL PAY FOR A THING AND ITS NOT WORKING COME ON PEOPLE...... the tablet was her only way to communicate with her family aboard...............</p> <p>THE STAFF AND MANAGER WAS VERRY ARROGANT TO WARD'S HER......</p> <p> </p> <p> </p> <p> </p> <p> </p>

0
Replies (2)
Lewis Stores
Lewis Stores's reply27 Feb 2017, 14:56
Official

We acknowledge and are in receipt of the complaint / enquiry, and we are in the process of investigating the matter.

Our reference number is: 564003

Lewis Stores
Lewis Stores's reply03 Mar 2017, 10:12
Official

Please be advised that the matter has been resolved amicably.