IL
Inez L

1 reviews | Active since Mar 2009

24 Aug 2016, 09:50

Bad service

<p>Below is the email I sent to Lewsi on 28 July 2016, 4 Aug 2016 and 16 Aug 2016. Still no reply.</p> <p>I arranged between Lewis Krugersdorp and Lewis Aliwal North for a delivery on 12 July 2016 at 16:00 as we arrived in Aliwal North on 12 July 2016 and had to use the bed and fridge that we ordered but at 16:30 we were contacted by Lewis Aliwal North and informed that they will not be able to deliver as arranged and that the delivery will only be at 9:00 the following day. We received the bed (no fridge) at 14:30. I told the delivery gentlemen that if the fridge was not delivered at 15:00 they could take the bed back and that I will purchase the bed and fridge at a different store. The fridge was delivered at 15:00. Because of all this we had to stay at a guesthouse for 2 nights at R 900.00 per night. Please investigate and inform me if I will be compensated for the guesthouse. Regards Inez</p>

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Replies (4)
IL
Inez L's update30 Aug 2016, 12:38
Reviewer Update

So much for customer service, I was told to take it up with the branch myself.

Lewis Stores
Lewis Stores's reply31 Aug 2016, 17:30
Official

Matter has been resolved

Lewis Stores
Lewis Stores's reply31 Aug 2016, 17:30
Official

Matter has been resolved

Lewis Stores
Lewis Stores's reply31 Aug 2016, 17:30
Official

Matter has been resolved