BAD SERVICE

Good day<br> <br> 2 Months back we paid off our account of R27 540.79 .<br> <br> 1. I over paid this account because the person that I spoke to gave me the wrong amount.<br> Now the manager of the branch says that it is rent??? I was at the branch on Friday and our account is still in a - so that means that we need to get the cash back ??<br> <br> 2. We also complaint about the lounge that needs repairs . After 2 Months still no body come out to see what the problem is or to pick the lounge up for repairs?<br> <br> When I was there on Friday the manager never booked it for repairs? I went strait to the same manager , she gave me a attitude and send me to a other lady who help me to book it for repairs! She promised that they will be at my house on Monday . It is Tuesday today and still no call or nothing !<br> <br> I really nee someone to help me sort out this problem ! I am sitting with a lounge that I paid for over R45000.00 and that is the service that I get ?<br> <br> They are on your case if you don't pay your account but if they need to do something for you then they take there time ? <br> <br> REALY BAD SERVICE !!!!!<br> <br> I will NEVER buy something from Lewis again NEVER!<br> <br> I expect someone to call me ASAP !