Bad service

Still waiting on feedback why was my account debit twice this month after making an arrangement for a debit order to go off on the 25th and now it was debited twice in one month. Nobody rep**** to my email yesterday, but you quick to call when you dont get your money but not quick to reply to why it was debited twice so jah waiting on feedback. and by the way i was harressed last month to even change my debit order by Lusanda she even let the driver come to my work so now she cant even give me answer. Bad service wouldnt recommend anyone to take something on credit by Lewis