Bad quality and bad service

I bought a bed at Lewis(Slumberland) and within a year, it started losing shape, springs popping and making so much noise. I then posted a complaint, they called and informed me(after sending pictures and videos as proof) that I needed to pay a certain amount of money in order to get a replacement mattress. I did so end of Nov, sent proof of payment to both store and supplier but since then, no bed.

Bravo has informed me it is the stores responsibility to deliver a new mattress to me, they had sent an 'authorization for an exchange' to the store in November 22.

Now, for the past 2 months I've been trying to get assist from your Lewis customer care with no luck.

I am more than frustrated at this point, and quite disappointed with both the bed quality after paying so much money and the store/supplier for such poor service.

The store(KwaMashu) I bought the bed from was closed down so I do not even have an option of going there physically to get assistance

Complaint : S299726