Bad product, bad service and bad attitude

I bought a Packard Bell laptop on the 28 March 2018. Lewis delivered the laptop late 29/03/2018. When I received it I realised that the Laptop was incredibly slow and ;played VLC and Windows player music like a disc having scratches.

I went to report the laptop and and russell hopp iron. The branch manager at the time Mrs. Maria Nkosana exchanged the iron for me but not the laptop. I fought with that woman explain that I do not want the laptop as it has difficulties. The same branch manager did the transaction for the laptop instead of allowing a sales rep to present different options and selling to me. She sold me the laptop, no options and no questions.

When I told her that the I don't want the laptop, she advised that they do not have any laptops at the Boitekong Mall branch, I will have to wait for a new one and she's not sure when I'll receive it. "It could be months, week or days", she said. When I initially spoke to her, I explained that I need a laptop urgently for work purpose. It seems as she side-lined that little fact.

Given the options of either leaving without a laptop or with laptop. I had to work

Now the laptop is even slower and the music sounds terrible. I went complain about the laptop and spoke to the Regional Manager Mrs/Ms Masego M***azana who suggested a repair on the laptop. I still say it a bad product and I don't want to use it. It's runs slow on all apps, when switching it on/off, especially microsoft office including windows.

I called the complains division and asked if an exchange is possible for the same amount and a higher monthly fee. Complaints agent advised that it's possible but according to the Regional Manager it's not possible.

The previous branch manager did a terrible job as a Sales consultant and a Manager. How to do turn away a client with a device she/he's complaining about and without logging a complaint and/or properly addressing the client's complaint. She assisted me like am a little pest bothering her and to think am paying almost R500 for the laptop and R2100 for all devices and equipment bought from the shop.

I called in to complain but the lady (Mrs/Ms Cindy Bruyns), she diverted me back to the Reginal Manager. I think this ladies choose not want to hear my plea, please assist. If as clients they had the same unfair treatment from a retails store, they would not appreciate it as well. I do not need to use a bad product that I already complained about initially. How do you do repairs on a newly bought device that has no customer negligence

On top of all, this ladies are rude and they try to shift their incompetence on me for reporting this again

*** Call center agent : Lilian Damve Compliance /complaints agent: Cindy Bruyns